Question 1

Which payment methods does TryBuy accept?

Accepted Answer

Use the payment methods displayed at checkout for the specific order and destination, because availability can vary.

Question 2

When is an order considered successfully paid?

Accepted Answer

An order is considered paid after the payment provider returns a successful authorisation or checkout confirms the applicable arrangement.

Question 3

What should I do after a failed payment?

Accepted Answer

Check the order status and payment account before trying again to avoid an unnecessary duplicate transaction.

Question 4

How are approved refunds processed?

Accepted Answer

Approved refunds follow the applicable return or cancellation decision and the processing route available for the original transaction.

Question 5

Will TryBuy ask for my OTP or CVV?

Accepted Answer

No. Do not share OTPs, CVVs, passwords, card PINs or full payment credentials with customer support.

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