Question 1

What condition should the product be in?

Accepted Answer

The product should be unused, unwashed and undamaged, with original tags, invoice and packaging kept safely.

Question 2

What details should I provide with my request?

Accepted Answer

Share the order number, product name, issue and clear photos or video when needed for review.

Question 3

Is every return or exchange request automatically approved?

Accepted Answer

No. Requests are checked for policy eligibility and the product is subject to quality inspection.

Question 4

What resolution may be offered?

Accepted Answer

Eligible cases may be processed for exchange, replacement or refund according to the applicable policy.

Question 5

Where should I start my request?

Accepted Answer

Use the WhatsApp or email contact options shown on the page and keep your order details ready.

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