Question 1

Where can I see shipping charges and COD availability?

Accepted Answer

Applicable shipping charges, offers and cash-on-delivery availability are shown at checkout where available.

Question 2

When will I receive tracking information?

Accepted Answer

Tracking becomes available after dispatch when the courier assigns and updates shipment details.

Question 3

Can I change the delivery address after placing an order?

Accepted Answer

Contact TryBuy support immediately. A correction may be possible before dispatch but cannot be guaranteed once packing or courier movement has begun.

Question 4

What should I do if tracking says delivered but I have not received the parcel?

Accepted Answer

Check the delivery location first, then contact TryBuy with the order number and tracking details.

Question 5

Why can a delivery take longer than estimated?

Accepted Answer

Location serviceability, courier capacity, weather, holidays, address issues, failed attempts and wider logistics interruptions can affect delivery.

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