Track Your TryBuy Order
TryBuy order support
Follow the parcel.
Use the right link.
Tracking becomes available after dispatch when a delivery partner assigns shipment details. Use the tracking link named in your dispatch message or order update.
Before tracking
Keep the order
details ready.
A tracking number can take time to show movement after it is created. The courier page is the most current source once the first shipment scan is recorded.
01Check the dispatch email, SMS or WhatsApp update for the assigned courier and tracking number.
02Open the matching tracking portal and enter the shipment details exactly as provided.
03If the update appears unusual or remains unchanged for an extended period, contact TryBuy with the order number.
Tracking portals
Use only the portal identified in your order communication. Not every order is handled by the same delivery partner.
Do not share card numbers, passwords or OTPs for shipment tracking. Courier or customer-care support should not require those credentials.
Tracking questions
Order
FAQs.
When will tracking become available?
Tracking usually becomes available after dispatch when the courier assigns shipment details. The first movement scan can appear later than the tracking number.
Which tracking portal should I use?
Use the courier or tracking link named in your dispatch email, SMS, WhatsApp message or order update.
Why is my tracking number not showing movement?
A newly created shipment can remain unchanged until the courier records its first scan. If the delay appears unusual, contact TryBuy support with your order number.
What if tracking says delivered but I have not received the parcel?
Check with household members, reception or the delivery location first, then contact TryBuy with the order number and tracking details.
Where can I read the full delivery policy?
Review the TryBuy Shipping Policy for delivery estimates, address changes, failed attempts and shipment support.